Frequently Asked Questions
In what format does my photo have to be?
ideal pixel range for your personal photo is 375 x 450 px (1.25 in x
1.5 in) at 300 dpi for personal photo and 375 x 200 (1.25 in x 0.67
in) at 300 dpi for logo (optional). If you are not sure about your
size and format of your photo, you can upload the photo that you
like and we can format it best to fit the desired space.
What is the Deadline for Making Changes Each Month?
The deadline for making changes to your database, unmailed quantities, personalization and participation status is 12 Midnight, Central Time on the 15th of each month. For example, the January 2016 postcard deadline is Dec 15, 2016. If the 15th falls on a weekend, that deadline moves to the Friday before. Keep in mind no changes can be made after the deadline.
Can others agents from other companies order these postcards?
No, Thank The Client only partners with only one company in each
field of business in each market.
How often can I make various edits and changes to my database and
You may update your database or the personalized area of your
postcard as often as you'd like (as long as they are done by the 10th of
each month at 12 Noon CST.) Whatever data and personalization is in
your account at this print deadline is what will be used for your
order. If you have already placed your order and need to make edits
to your list, you can re-upload your list and the new list will
replace your old one, as long as it is done by the 10th
of the month.
Can I make changes to the portion of the postage that features my
No. That area is reserved for the logo and marketing message of our
exclusive company partners. The information is provided by and
approved by your company's management team.
Can I order additional postcards after my order is placed?
Depending upon the time frame of the offer, we can occasionally
honor requests for additional postcards. However, there is a minimum
order of 250 for a custom print run/mailing. If the offer lasts just
30 days, it may be difficult to have these postcards delivered to
your clients with enough time to redeem the offer. If the offer
lasts more than 30 days, this may be more feasible to honor
additional postcard requests.
we will do our best to honor your request.
When is my credit card charged?
If you are paying for one single month, your card will be charged at
the time you submit your order. If you have subscribed to a 6 or 12
month program, we will charge your card for the first month at the
time you place your order and for each following month, your card
will be charged on the 15th of each month. You will receive a
receipt via email or can access your receipts by logging into your
When are postcards mailed and delivered to the client's home?
Postcards are mailed to arrive in homes during the first week of
each month. If you purchase unmailed postcards, they will be
delivered between the 25th and
each month (after the postcards have been printed on the 20th.)
Because the USPS delivery times vary by location and time of year,
we can't guarantee an exact delivery date. However, normally
standard mail arrives to the individual home 4-10 days from the
Is there a return service on mailed postcards?
No. Unlike first class mail, standard mail is delivered in bulk
groupings and the US postal service does not offer return service on
this type of mail. However, all databases are updated using the USPS
National Change of Address information which will forward mail to
new addresses before the postcards are sent out.
One of my clients said they did not receive their postcard. How do
I know it was mailed?
We receive verification from the post office from every mailing and
can provide this certification upon request. But we cannot guarantee
delivery of the postcard once it has become the responsibility of
the USPS. There may be several reasons someone on your database does
not receive or recall receiving a postcards. In some cases, the
address you provided may be incomplete or incorrect, or you may not
have updated it prior to the mailing deadline. Or in rare
circumstances, a piece of mail is lost or damaged in transit by the
USPS. Please contact us if you have any concerns about delivery.
Is there a Minimum Order?
Yes, we require a minimum order of 30 postcards.
How secure is my data and how do I know the uploaded database
will not be used for other purposes?
Thank the Client, LLC does not use your contacts, your database for
any other purpose than completing the order and sending out the
postcards. We are a local, Minneapolis company and we pride
ourselves on high integrity and outstanding customer service.
How much is shipping if I mail the postcards directly to my home and plan to put stamps on myself?
For unmailed postcards, the shipping costs are as follows:
50 or less = $6.95
51 - 100 = $8.95
101 - 150 = $10.95
151 or greater = $12.95
*Please note that these oversized postcards require a first-class stamp, as they are considered a letter size.
If two persons have different last names, how should first name
(column A) and last name (column B) be filled out on the Excel
spreadsheet that is uploaded?
First full name and the word "and" should be in column A. In column
B, should be full second name. As an example, Tom Stevens and Mary
Jones. On the excel document: list Tom Stevens and (in Column A)
Mary Jones (in column B).
How do I find mailing addresses for past clients, friends, my
are a number of very good websites that can provide this
information. For real estate agents, Realist (on NorthstarMLS) will
give you access to all of the public tax records. In addition,
www.Intelius.com is one that comes highly recommended and is
very easy to use.
Many have used the Intelius Premier option.